Technical Service
Desk (TSD)

With ever increasing complexity of production plants and therefore increasing significance of automation and industrial IT systems, support services are growing in importance. Daily upcoming support tasks, e.g. troubleshooting of system failures, smaller configuration tasks, etc. are not covered by the main focus of companies in the process industry.

SpiraTec will be glad to assist you in outsourcing your support tasks in an easy and efficient way. The SpiraTec Technical Service Desk provides customized solutions for your individual support requirements.

Portfolio Technical Service Desk

The SpiraTec Technical Service Desk ensures that our customers can receive qualified support and service for their systems even after a project has been completed. The compact structures of the Service Desk and the close cooperation between 1st and 2nd level ensure that the customer can be supported quickly and competently in the event of a support case.

Comprehensive documentation, ticket system and FAQs ensure high support quality and compliance with the agreed SLAs.

The service desk can also be offered on a project-by-project basis or for customers who do not have a current project with SpiraTec.

Processes – Example of ticket acceptance and processing

Potential Areas of operation

Production-related IT and automation systems

Systems Automation

Honeywell
Siemens
ABB

Systems IT

Emerson DeltaV / DataForum Acron / Enterprise Inmation
PTC Vuforia/Thingworx / Werum PAS-X / Honeywell
ELO Digital Office

* This number is a direct line to our SpiraTec Technical Service Desk. For this paid service you have to conclude a service contract with SpiraTec. For further information please call our service number or send an email to: TSD@spiratec.com.